RoboDesk / Platform
Campaign management
Proactive outreach that reaches the channel the customer actually uses, and lands back in the same timeline as everything else.
Outbound that is not a separate system
Most outreach tools sit outside the contact centre, so a reply to a campaign arrives as a brand-new conversation with no history. In RoboDesk a campaign message is an interaction like any other: the reply lands in the same inbox, on the same customer timeline, with the campaign attached.
What it does
- Single-record campaigns. Template-based outreach to one customer, sent by an agent during or after a conversation.
- Bulk campaigns from a file. CSV or Excel upload with column mapping, batch processing, scheduling, and delivery status per recipient.
- Multi-channel escalation. Sequential flows that try the next channel when the first goes unread, so an important notice actually arrives.
- Conditional flows. A campaign builder with response-based routing and next-action triggers.
- AI-assisted sending. Outbound campaigns can be driven by the AI agent, and are measured separately from manual agent outreach.
What it is not
Campaign management is not a marketing automation platform and does not own customer segmentation or consent preferences. It executes outreach and tracks what came back, inside the channels and templates your provider has approved.
See it run on your own traffic.
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