Security & compliance
Access control, data protection, deployment sovereignty and the operational controls enterprise procurement asks about.
Identity and access
- Single sign-on across every RoboDesk application, so one identity covers the agent desk, admin and partner portal.
- Your own identity provider. Azure AD, Okta and Google Workspace are supported, so access follows your corporate directory and offboarding.
- Role-based access control throughout, with team-scoped visibility so agents see only the interactions they should.
- Session control. Single-session enforcement prevents credential sharing across devices.
Data protection
- Encryption in transit on every channel and integration endpoint.
- PII anonymization and masking, including masked exports so analysts work without handling raw personal data.
- Audit trail on every action, covering who saw what, who changed what and when.
- Configurable retention. Operational data and long-term history have separate retention windows you control.
- Your data is yours. Raw export and API access into your own warehouse or BI tooling, at any time.
Deployment and residency
| Regions | Egypt, Saudi Arabia, GCC, Europe. |
|---|---|
| Cloud providers | Google Cloud, Microsoft Azure, AWS, Huawei Cloud. |
| On-premise | Full on-premise deployment inside your own data centre, for complete sovereignty. |
| Isolation | Dedicated namespace per tenant; no shared application runtime between customers. |
Privacy and AI
The AI is grounded in your own approved knowledge sources through retrieval, rather than answering from memory. Supervised learning uses reviewer feedback within your tenant to improve routing and suggestions.
If you need contractual commitments about model training, retention or human review, they belong in the data processing agreement. Request the DPA.
Certifications and attestations
SOC 2 is inherited from our data centre providers and is not held by RoboDesk itself. We state that distinction explicitly so procurement and security teams can assess the correct scope.
Certification status, scope and current certificates are provided on request under NDA as part of a security review. Contact us and we will route your questionnaire to the right team.
For the list of third parties that process customer data on our behalf, see Sub-processors.
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