Retail & home appliances
"Where is my order" is not a question. It is a lookup in your ERP, a check against the delivery hub, a warranty decision, and sometimes a service visit that has to be booked — across every branch and every market.
Self-service that can only read is a search box. Self-service that can reissue a delivery and raise a service order is an operation.
One order enquiry, end to end
A single WhatsApp message, and the nine modules that turn it into a resolved case.
The message arrives on any channel
WhatsApp, Instagram, the call centre or web chat — all into one inbox with the customer's full history, whichever channel they used last time.
Interaction ManagementContext comes from your ERP, not the customer
The order, its line items, the delivery hub, stock at the nearest branch and the warranty window are all resolved from your own systems before the first reply is written.
IntegrationsThe AI decides against your policy
Delay, damage, wrong item or out of warranty are different decisions with different rules. The AI answers from your approved policy content, so the rule it applies is the rule you published.
AI & Automation · Knowledge BaseIt acts inside your systems
Reissues the delivery, applies the goodwill credit, reserves the replacement unit at the branch, or books the service visit into the technician schedule — then confirms it, with a reference the customer can quote.
AI AgentsBack-office work is tracked, not promised
Warranty claims, refunds and damage reports become tickets routed to finance, the service centre or the hub, with the order attached, an SLA and automatic escalation if nobody touches them.
TicketingEscalation carries the whole case
A repeat complaint or a high-value customer goes to a senior agent by skill and language, with the co-pilot drafting from the same policy the AI used a minute earlier.
Routing · Co-PilotProactive outreach closes the loop
Delay notifications, recall notices and post-delivery satisfaction go out on the channel the customer actually uses, sequenced across channels if the first one is not read.
CampaignsPeaks stop being a surprise
Every interaction is scored, and volume by hub, SKU and campaign feeds forecasting — so the sale weekend is staffed from last year's curve rather than from optimism.
Quality Control · Analytics · WorkforceWhat we connect to
| ERP and order management | Order status, line items, invoices, credits and returns. |
|---|---|
| Stock and branch systems | Availability by branch, reservations and click-and-collect. |
| Warranty and service | Entitlement checks, claim creation and technician scheduling. |
| Delivery and logistics | Hub status, reissue and rescheduling. |
Where it is running
LG runs customer operations on RoboDesk across more than sixteen markets in the Middle East and Africa — order tracking, branch and stock lookup and warranty support wired into LG's own internal systems, on official Meta channels and voice. Skechers, Umbro, ANTA, Darwish Electronics, Concrete, Bouri and National Motors run on the same platform.
See it run on your own traffic.
Thirty minutes with a CX engineer. No slideware.