Monitoring & Analytics
Live operational visibility, historical trends, and raw data you can take into your own BI.
Four layers
Real-time monitoring
Live agent status, active interactions and operational KPIs on a wallboard.
Dashboards
Drag-and-drop builder powered by Kibana, covering CX, agent and AI indicators.
Historical analysis
Trends over time to find the root causes behind repeat contact.
Raw data access
CSV export and API into Power BI, Tableau or your warehouse.
What gets measured
Customer experience indicators, agent performance and utilization, operational throughput, and AI efficiency — including how much volume automation actually absorbed and where it handed back to humans.
Analytics is not a separate product bolted on afterwards. Because every interaction enters through one system, the numbers describe the whole operation rather than the part that happened to be instrumented.
RoboDesk complements a corporate BI or data warehouse rather than replacing it. Raw export and API access exist precisely so your analysts can combine CX data with the rest of the business.
See it run on your own traffic.
Thirty minutes with a CX engineer. No slideware.