Workforce management
Scheduling, attendance and utilization built on the volume the platform already measures — so staffing comes from your real curve, not from last quarter's guess.
Planning against real demand
Because every interaction enters through one system, the demand curve is already there — by hour, channel, queue and outcome. Workforce management plans against that rather than against a spreadsheet maintained by hand.
What it does
- Scheduling and shifts. Manual and bulk scheduling, with shift swaps that go through an approval step.
- Attendance control. Login and logout tracking with live availability, so supervisors know who is actually on the floor.
- Utilization. Productive against idle time, so quiet capacity can be moved to a busier channel or into training.
- Forecasting. Demand prediction from your own historical interaction patterns, so a holiday peak is staffed before it arrives.
- Capacity planning. Scenario modelling for adding headcount, opening a branch or launching a new channel.
Forecasting and capacity planning are under active development and availability varies by deployment. Scheduling, attendance and utilization are production features. Ask us what is enabled on your instance.
What it is not
Workforce management does not run payroll, hold HR contracts or enforce labour law. It plans and tracks availability and utilization, and hands the numbers to whatever system owns the rest.
See it run on your own traffic.
Thirty minutes with a CX engineer. No slideware.