Omnichannel CX
Every channel in one inbox, with one timeline per customer and one AI behind all of them.
One entry point
Every interaction — digital or voice, inbound or outbound — enters through the Interaction Management System. Nothing bypasses it, which is why the customer timeline, the routing rules and the audit trail are complete rather than partial.
Agents work one screen. The customer's entire history sits in a single chronological view regardless of which channel each message arrived on.
Channels
Through official Meta business messaging.
Messenger & Instagram
Official Meta channels, same inbox.
Voice
SIP and VoIP through the edge server.
Full threading into the customer timeline.
Web & mobile chat
Embedded widget and mobile SDK.
Telegram, SMS, custom APIs
Anything that can reach an API can reach the desk.
Routing that reflects how you actually work
- Skill-based. Match the request to the agent qualified to handle it.
- History-based. Returning customers go back to the agent who handled them, preserving continuity.
- Role-based and load-balanced. New enquiries distribute by team and current workload rather than first-come chaos.
- Lifecycle tracking. Statuses, nested labels and state transitions make it clear who owns what and what happens next.
Agent tools
Customizable views, quick replies, internal notes for colleague-to-colleague context, and manual labelling alongside the automatic ones. Multi-agent collaboration on a single interaction, including private whisper notes, is in active development.
See it run on your own traffic.
Thirty minutes with a CX engineer. No slideware.