Uptime
99.9%+
Billions of interactions annually.
Enterprise Grade AI-CX Platform
AI built for
enterprise customer experience.
Nine modules. One platform. One AI across every channel and every step of the journey — not a chatbot bolted on the side.
Meta Business Partner
WhatsApp Badged Partner
MPA Member Partner · H2 2026
Trusted with mission-critical customer operations
This is not a chatbot.
It is a full CX Suite. Watch one interaction travel the whole journey.
Arrives on any channel
AI understands and acts
Grounded in approved knowledge
Back-office ticket opens automatically
Every interaction scored, not sampled
Proactive follow-up reaches the customer
Staffing matches real demand
Insights close the loop
Governed, audited, in your zone
M01
Interaction Management
M02
AI & Automation
M08
AI Knowledge Base
M04
Ticketing
M03
Quality Control
M05
Campaigns
M06
Workforce
M07
Analytics
M09
Config & Deployment
Ten channels.
One AI brain.
One AI brain.
Everything runs on one knowledge core.
The same governed enterprise knowledge serves the AI agent, the co-pilot and your humans — so the AI never invents an answer.
Channel agnostic
Voice, social and chat
One configuration, every channel. Adding WhatsApp or a SIP trunk does not mean rebuilding your flows.
RAG² · The core
Centralized enterprise AI knowledge
Multi-source ingestion with dynamic retrieval and human-governed publishing. Nothing reaches a customer that isn't grounded in your approved content.
DOCSWEBSITESAPIsPOLICIESINTERACTIONS
The difference
AI acts, not answers
Grounded retrieval plus permission to execute: read the order, issue the refund, book the appointment, open the ticket.
Nine modules. One platform.
And this is what they look like working together on a single real interaction.
M01
Interaction Management
The mandatory entry point for every interaction. Unified inbox, skill and history-based routing, one timeline per customer.
AI assistiveM02
AI & Automation
Chat and voice agents, event-driven automation, decision support — executing inside defined guardrails.
Conditional autonomousM03
Quality Control
Score every interaction, not a 2% sample. AI evaluates on close; reviewers keep the final say, agents can dispute.
AI assistiveM04
Ticketing
Dynamic forms, cross-team multi-level workflows, parent/child linkage and automatic follow-up on anything going stale.
AI assistiveM05
Campaigns
Single-record and bulk outreach, sequential multi-channel escalation, delivery and response tracking.
AI assistiveM06
Workforce Management
Scheduling, attendance, utilization, and demand forecasting built from your own historical volume patterns.
ForecastingM07
Monitoring & Analytics
KPIs on customers, agents, operations and AI efficiency. Live wallboards, a dashboard builder, raw export to your BI.
AI signalsM08
AI Knowledge Base
Multi-source ingestion, dynamic RAG, versioning and role-based approval. The core every other module draws on.
RAG groundedM09
Config & Deployment
RBAC, SSO with your own identity provider, anonymization, audit trails, cloud or on-premise.
Enterprise controlsIMS
TKT
QC
KB
BI
My interactions · 12
WHATSAPPMahmoud K.
الطلب اتأخر ٣ أيام، عايز أعرف فين وصل
VOICESara A.
Call · 02:14 · warranty claim
INSTAGRAMOmar T.
Is the 55" model back in stock?
WHATSAPPNourhan S.
Invoice copy for order 77-3980
MKMahmoud Kamel
INTENT · order_statusSENTIMENT · negative
LANG · ar-EGHISTORY · 4 priorTIER · gold
MKCustomer · 09:14الطلب اتأخر ٣ أيام، عايز أعرف فين وصل
AIAI agent · actedLooked up order #77-4412 → delayed at Cairo hub. Reissued delivery and applied goodwill credit.
✓ ERP updated · delivery reissued · credit applied
MKوأنا عايز أعرف ليه اتأخر أصلاً؟ دي تالت مرة
⇄ Escalated — repeat complaint. Matched to Mona H. (AR · logistics · 34% load)
MHMona H. · agentأعتذر بشدة يا أستاذ محمود، وده مش المستوى اللي بنقدمه…
AI Co-Pilot
Suggested reply
الشحنة اتأخرت بسبب ازدحام في مركز القاهرة. حجزت لحضرتك تسليم بكرة وضفت رصيد اعتذار ١٥٠ جنيه.
InsertRewrite
Knowledge source
Delivery Delay & Goodwill Policy · v4.2
Same article served the AI agent in step 03.
Applied automatically
Labeldelivery-delay
Sub-labelrepeat-complaint
StatusEscalated
Follow-up24h
Back office
Ticket #9920 opened
فتح تذكرة للفريق الخلفي
Routed to Logistics. SLA 24h, auto follow-up if untouched.
AI Quality Control
92
بطاقة جودة آلية
Generated on close. Empathy 5/5, compliance 5/5, resolution 4/5.
Knowledge loop
2 gaps detected
رصد فجوتين معرفيتين
"Cairo hub delay" had no article. Drafted for KB officer approval.
AI insight
Delay complaints ↑ 38%
ارتفاع شكاوى التأخير ٣٨٪
Cairo hub, last 7 days. Flagged to operations before escalation.
Enterprise-grade is a checklist,
not a word.
Data residency
Your zone, your call
EGYPTSAUDIGCCEUROPE
Deployment
Cloud or on-prem
ON-PREMISE
Full sovereignty, in days not months.
Identity
Your own IdP
SSO with Azure AD, Okta or Google Workspace. RBAC throughout.
Privacy
PII anonymization
Masked exports and a full audit trail on every action.
Your data
Yours to take
Raw export and API into your own warehouse.
Inherited from our data centre providers — not held by RoboDesk
Runs on
Running in production.
Retail & home appliances · 16+ markets
A category leader running customer operations across the Middle East and Africa. Order tracking, branch lookup, stock and warranty wired into LG's own systems — automation carrying the routine volume and lifting resolution KPIs market by market.
OMNICHANNELAI AGENTSINTEGRATIONS
Healthcare · five years on platform
Alfa Group — Labs, Scan and Medical Group — running multi-branch patient communication, results delivery and appointment booking across a single desk for every branch.
OMNICHANNELCAMPAIGNSTICKETING
Pharmacy · high volume
Prescription and order-status traffic handled through deep integration with Yodawy's own platform, where mid-flow attachments and fulfilment updates dominate everything inbound.
AI AGENTSINTEGRATIONSKNOWLEDGE BASE
Logistics · express courier
Shipment tracking and delivery exceptions handled end to end, with back-office ticketing connecting every customer conversation straight to the operations floor.
TICKETINGAI AGENTSANALYTICS
70–80%
of routine interactions resolved with no human
50–70%
lower TCO than a Genesys or Zendesk stack
2020
building enterprise CX in Egypt, for MEA
9
modules, one platform, AI inside each
Insights
Field notes on enterprise CX — what we are learning from running it.
Try & Buy.
Not a demo. A real pilot — your agents, your channels, your live customers. Enterprise decisions require proof, not promises.
- 2–4 weeks, full feature access
- Your own agents on live traffic
- Measured on AHT, CSAT, resolution rate
- Dedicated support throughout
See it run on your own traffic.
Thirty minutes with a CX engineer who has deployed this across MENA. No slideware.